What Are The Front Of The House Positions?
Front of the house positions refer to the jobs or roles in the hospitality industry that involve interacting face-to-face with customers. These include positions such as waitstaff, hosts or hostesses, bartenders, and front desk agents in hotels. These employees are responsible for greeting customers, taking orders, serving meals and drinks, making recommendations, answering questions, and providing an overall positive customer experience. They are an important part of any hospitality business as they are the ones who directly interact with the customers and therefore can greatly influence their perception of the company.